Organization:
Toll free Number(s):
- 1800 209 5858 (For Customer Support)
- 1800 102 5858 (For Service)
- 1800 209 7272 (For Claims)
All India Number(s):
- 020-3030 5858 (For Support)
- 020-6602 6666 (For Alternate Support)
- 75072 45858 (For Whatsapp Support/Service Chat)
Website:
IVRS Menu: 1800 209 5858/ 1800 102 5858
Press 1: For Bajaj Allianz General Insurance
First select your preffered language
- Press 1: If you are an existing customer and want to service your current policy
- Press 1: If you have a motor policy
- Press 2: If you have a health policy
- Press 3: If you are a senior citizen holding only health policy
- Press 4: If you have a travel policy
- Press 5: For any other policy
- Press 2: If you want to renew your existing policy
- Press 1:For motor policy
- Press 2: For health policy
- Press 3: If you want to renew any other policy
- Press 3: If you want to buy a new policy
Emails
- customercare@bajajallianz.co.in (For Customer Support)
- bagichelp@bajajallianz.co.in (For General Query)
- seniorcitizen@bajajallianz.co.in (For Senior Citizens)
- head.customerservice@bajajallianz.co.in (For Feedback)
Install App
Important Link
Helpline Numbers
Table Search:
| Sr.No. | Service | Number |
|---|---|---|
| 1 | For Medical Emergency | 18002101030 |
| 2 | For Roadside Assistance | 18001035858 |
| 3 | For Sales/Buy Policy | 18002090144 |
| 4 | Assistance For Policies | 18002660350 |
| 5 | For Intermediaries | 18002097073 |
| 6 | Online Policy and Renewal Assistance | 18002094040 |
| 7 | General Support | 18001037272 |
| 8 | Queries and Complaints from Agents | 180030007272 |
| 9 | Agri claim | 18002095959 |
| 10 | Health Claim | 18001032529 |
| 11 | For Senior Care Rider | 9152007550 |
| 12 | Call/WhatsApp Support | 8806727272 |
| 13 | NRI Helpline (Mon-Sat, 9 AM – 7 PM) | 020-67871700 |
| 14 | NRI Sales Enquiries | 020-67688888 |
| 15 | Purchase Queries (Missed Call) | 8080570000 |
| 16 | Travel Claim Assistance | 0124-6174720 |
| 17 | Customer Support | 022-40881000 |
SMS Service
SMS < WORRY > to 575758 To get SMS updates on your policy ( No. 8108222251)Table Search:
| Sr.No. | Service Type | Text Format |
|---|---|---|
| 1 | For Callback for renewal premium payment related queries (From Registered Mobile Number) | RENEW<space>POLICY NO |
| 2 | For Callback for service-related queries | SUPPORT<space>POLICY NO |
| 3 | For Branch Address | BRANCH<space>PIN CODE |
| 4 | For Fund Value of Policy (From Registered Mobile Number) | FV<space>POLICY NO |
| 5 | For Callback for Reinvestment related queries (From Registered Mobile Number) | REINVESTMAT<space>POLICY NO |
| 6 | For Account Statement (From Registered Mobile Number) | ACCSTMT<space>POLICY NO |
| 7 | For Callback for queries related to fund switching | FSWITCH<space>POLICY NO |
| 8 | To Update Email Address (From Registered Mobile Number) | EREG<space>Unique ID*<space>DOB of policyholder in DDMMYYYY<space>email id |
| 9 | For Claim status | CLAIM<space>POLICY NO |
| 10 | For IT Certificate (From Registered Mobile Number) | TAXCERT<space>POLICY NO |
For Claim Process
- If you have any query related to claim process then firsty you have to call 18002097272 or email at customercare@bajajallianz.co.in
- For Healthe insurance you can email at balic.healthclaims@healthindiatpa.com
Address: HealthIndia Insurance TPA Services Pvt. Ltd.
Office No’s. 406-412, Fourth Floor,
Neelkanth Corporate IT Park, Kirol Road
Opp. Vidyavihar Railway Station (W) Mumbai – 400086. - You can also make a claim request via filling this Claim Intimation Form
For more information about claim process Please read
Branches Contact
Table Search:
| Sr.No. | Location | Contact No. | Address |
|---|---|---|---|
| 1 | Mani Square (Kolkatta) | 033-30212900 | 164, 1 Manicktala Main Road, Mani Square 6th Floor, Canal Circle Road, Premises No -41, Kolkata – 700054 |
| 2 | Rajarhat (Kolkatt A) | 033-66049000 | 3rd Floor,Block B,Ecospaceplot No Ii, F, 116(Old No Aa- Ii, Block2 It) New Town,Rajarhat 7000156 |
| 3 | New Market (Kolkatt A) | 033-22520250 | 19a, Jawaharlal Nehru Road, 4th Floor, Kolkata-700 087 |
| 4 | Behram Pore | 0348-2256172 | KK Banerjee Road, Berhampore Po- Berhampore, Dist- Murshidabad |
| 5 | Kharagpur | 0322-2226781 | MS Tower Ii 2nd Floor, Inda Kharagpur, West Medinipur Kharagpur – 721 305 |
| 6 | bankura | 0132-42252908 | Bijay Smriti Soudha Machntalla Po and Ps Bankura 722101 |
| 7 | Asansol | 0341 -2221569 | 69 (101), GTRoad, Rambandhu Tala Asansol 713 303 |
| 8 | Durgapur | 0343-2544197 | Akshara ,Plot No C 100, 2nd Floor, Beside Junction Mall, City Centre, Durgapur, District- Burdwan, State- West Bengal, Pin-713 216 |
| 9 | Serampur | 033-26528441 | 546, GTRoad, 2nd Floor, Po and Ps : Serampore Hoogly 712201 |
| 10 | Burdwan | 9748778270 | 3rd Floor, GTRoad, Parbirhata, Sripally Burdwan -713103 |
| 11 | Behala | 033-24889773 | 59 Bankim Mukherjee Sarani, Kolkata- 700053 |
| 12 | Barasat | 033-25844476 | 1st Floor, N, 20 Jessore Road, South Dak Bunglow More, Barasat, Kolkata 700124 |
| 13 | Siliguri | 0353-2540712 | Galaxy House, 4th Floor, Near Pc Mittal Bus Stand, Sevoke Road, Siliguri – 734001. |
| 16 | Malda | 0351-2265053 | SMPally(North), Opp. Jay Lodge, Ps- English Bazaar, Po + Dist Malda – 732101 |
| 17 | Guwahati | 0361-7135545 | 3rd Floor, Shreeji Towers, C, O Gauhati Tea Ware Housing Pvt. Ltd., Adjacent To Mahindra Showroom, Christian Basti, Guwahati – 781005 |
| 18 | Tinsukia | 9175364732 | Alb and Quot;S Commercial Complex, SR Lohiya Road, Tinsukia – 786125 |
| 19 | Patna | 0612-3923036 | Alankar Place, 6th Floor, Boring Road Crossing, Patna-800001 |
| 20 | Muzaffarpur | 0612-2241294, 9135007145 | Kalam Bagh Road,Muzaffarpur- 842001 |
| 21 | Bhagalpur | 9135007146 | Adwaita Tower, Near Nihar Hotel, Kachari Chowk, Bhagalpur-812002 |
| 22 | Gaya | 0631-2223097 | Swastik Bhawan ,1st Floor,Vijaya Bank Building, Fate Bahadur Shivala Road,Gaya- 823001 |
| 23 | Ranchi | 0651-3057500 | Pranami Heights, 5th Floor, Circular Road, Near Lalpur Chowk, Ranchi – 834001. |
| 24 | Jamshedpur | 0657-2320471 | 1st Floor, Smriti and Quot; Building , Beside Maharashtra Mandal, Bistupur, Jamshedpur-831001. |
| 25 | Dhanbad | 0326-2303203 | Goodwill Properties, 2nd Floor, Bank More, Dhanbad-826001 |
| 26 | Hazaribagh | 9262797015 | Office No 3, 3rd Floor, Deep Complex, Inderpuri Chowk, Hazaribagh – 825301 |
| 27 | Moti Nagar (Delhi) | 011-66278000 | Block No 4, Dlf Tower, 15, Shivaji Marg, New Delhi 110015 |
| 28 | Connau Ght Place (Delhi) | 011-69099200 | 12th Floor Dr. Gopaldas Bhawan, 28 Barakhamba Road , Connaught Place , New Delhi 110001 |
| 29 | Gurgaon | 0124-4064501 | 3rd Floor Jmd Regent Plaza Sikanderpur Mg Road Gurgaon- 122001 |
| 31 | Nehru Place (Delhi) | 011-69099300 | 93, Ashok Bhawan, 6th Floor, 605- 608,Nehru Place,New Delhi- 110019 |
| 32 | Agra | 0562-2520933, 0562-2524720 | S-15 2nd Floor Raman Tower Near Icici Bank,Shanta Tower Sanjay Place |
| 33 | Gurgaon | 0124 -4507560 | Jmd Galleria,2f- 09,Second Floor , Sector 48, Sohna Raod, Gurgaon 122002, Haryana |
| 34 | Dehradun | 0135-2971718 | International trade Tower, 2nd Floor, 1, Old Survey Road, )New No 2, Khan Bandhu Marg, Adjoining Rajpur Road, Dehradun – 248001. |
| 35 | Faridabad | 0129-4015471 | Sco – 102, 103, Shop No. 109a, 1098 and 110, 1st Floor, Sector 16, Faridabad 121002 |
| 36 | Chandigarh | 0172-4692900, 0172-4692800 | Sco 156, 157, 158, 159, 2nd Floor, Sector 9, Chandigarh 160009 |
| 37 | Ambala | 0171-4007034 | Minerva Complex, 3rd Floor, Rai Market, Ambala Cantt, 133001. |
| 38 | Mandi | 0190-5223211 | Mohal Tarna 366, 5 Tehsil Sadar District, Mandi, Himachal Pradesh |
| 39 | Lucknow | 0522-2200554, 8956093102, 8956093101 | 3rd Floor, Narain Building, Shahnazaf Road, Hazratganj, Lucknow – 226001 |
| 40 | Kanpur | 0512-2338278, 0512-2338277 | 15, 54, 2nd Floor, Virendra Smrati Complex, Civil Lines, Kanpur 208001 |
For Grievance Redressal
Level 1:
- For any query or complaint you can contact at 18002097272 or email at customercare@bajajallianz.co.in
Address: Bajaj Allianz House,
Airport Road, Yerawada, Pune-411006 - For Senior Citizens you can email at seniorcitizen@bajajallianz.co.in
- You can also fill this Grievance Form
Level 2:
- If you are not satisfied with the resolution within 15 days then you can mail at bagichelp@bajajallianz.co.in
Level 3:
- If your query is not resolved, then you can contact to the Grievance Redressal Officer at ggro@bajajallianz.co.in
Level 4:
- If your query is still not resolved then you can contact to the care specialist by giving a missed call on 8080945060 OR SMS <WORRY> To 575758 from your registered number.
Level 5:
- You can lodge your complaint online through Council for Insurance Ombudsman (CIO)
- If your query is still not resolved then you can contact to the Insurance ombudman given below:
Table Search:Sr.No.CityContact No.EmailAddress1Ahmedabad079-25501201, 079-25501202,
079-25501205, 079-25501206
bimalokpal.ahmedabad@cioins.co.inJeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad-3800012Bengaluru080-26652048, 080-26652049
bimalokpal.bengaluru@cioins.co.inJeevan Soudha Building, PID No. 57-27-N-19, Ground Floor, 19, 19, 24th Main Road, JP Nagar, Bengaluru-5600783Bhopal0755-2769201, 0755-2769202
Fax: 0755-2769203
bimalokpal.bhopal@cioins.co.inJanak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal-4620034Bhubaneswar0674-2596461 , 0674-2596455
Fax: 0674-2596429
bimalokpal.bhubaneswar@cioins.co.in62, Forest Park, Bhubaneswar-751 0095Chandigarh0172-2706196 , 0172-2706468
Fax: 0172-2708274
bimalokpal.chandigarh@cioins.co.inS.C.O. No. 101, 102 and 103, 2nd Floor, Batra Building, Sector 17-D,
Chandigarh-1600176Chennai044-24333668 , 044-24335284
Fax: 044-24333664
bimalokpal.chennai@cioins.co.inFatima Akhtar Court, 4th Floor, Anna Salai, Teynampet, Chennai-6000187Delhi011-23232481, 011-23213504
bimalokpal.delhi@cioins.co.inUniversal Insurance Building, Asaf Ali Road, New Delhi-110 0028Guwahati0361-2632204, 0361-2602205
bimalokpal.guwahati@cioins.co.inJeevan Nivesh, Nr. Panbazar over bridge, S.S. Road, Guwahati-7810019Hyderabad040 -23312122
Fax:040-23376599
bimalokpal.hyderabad@cioins.co.inMoin Court Lane Opp. Saleem Function Palace A.C. Guards Lakdi-Ka-Pool Hyderabad -50000410Jaipur0141-2740363
bimalokpal.jaipur@cioins.co.inJeevan Nidhi-II Bldg., Gr. Floor Bhawani Singh Marg Jaipur -30200511Ernakulam0484-2358759, 0484-2359338
Fax:0484-2359336
bimalokpal.ernakulam@cioins.co.inPulinat Bldg., Opp. Cochin Shipyard M.G. Road Ernakulam -68201512Kolkata033-22124339 , 033-22124340
Fax :033-22124341
bimalokpal.kolkata@cioins.co.inHindustan Bldg. Annexe, C.R. Avenue Kolkata -70007213Lucknow0522-2231330 , 0522-2231331
Fax:0522-2231310
bimalokpal.lucknow@cioins.co.inJeevan Bhawan Phase-II Nawal Kishore Road Hazratganj Lucknow -22600114Mumbai022-69038821, 022-69038823, 022-69038824, 022-69038825, 022-69038826, 022-69038827, 022-69038828, 022-69038829, 022-69038830, 022-69038831
Fax:022-26106052
bimalokpal.mumbai@cioins.co.inJeevan Seva Annexe S.V. Road
Santacruz (W) Mumbai -40005415Noida0120-2514252 , 0120-2514253
bimalokpal.noida@cioins.co.inBhagwan Sahai Palace Main Road Naya Bans Sector15 Gautam Buddh Nagar U.P-20130116Patna0612-2547068
bimalokpal.patna@cioins.co.inLalit Bhawan Bailey Road Patna80000117Pune020-41312555
bimalokpal.pune@cioins.co.inJeevan Darshan Bldg., C.T.S No.s195 to198 N.C.Kelkar Road Narayan Peth Pune -41103018Thane-bimalokpal.thane@cioins.co.in2nd Floor,Jeevan Chintamani Building, Vasantrao Naik Mahamarg, Thane (West) Thane – 400604
Registered Office
Bajaj Allianz House,
Airport Road, Yerawada,
Pune-411006
Contact No.: 020-66026666
Fax : 020-30512246, 020-66026667
Email: websaleslife@bajajallianz.co.in (Sales Enquiry)