Organization: Samsung
Toll free Number(s):
- 1800 5 726 7864 (For Customer/WhatsApp Support, Mon-Sun, 8am-8pm)
- 1800 40 726 7864 (For Alternate Customer Support, Mon-Sun, 8am-8pm)
- 1800 123 7729 (For Samsung Pay Support)
- 1800 202 1234 (For Samsung Care Plus, Mon-Sun, 9am-9pm)
All India Number(s):
- 93110 52162 (For WhatsApp Support)
- 9870 494949 (Alternate No. For WhatsApp Support)
Website:
iOS App:
Android App:
Samsung Shop : Meet the New AI
IVRS Menu: 1800 5 726 7864
- Press 1: If your calling from your smart phone and wish to avail these services.
- Press 2: To Continue
- Press 1 : For product related information or repair request.
- Press 2 : To know the status of your service request or to register a demo installation request.
- Press 3 : For queries related to online order placed on samsung shop app or samsung.com.
- Press 4 : For warranty information or spare part prices.
- Press 5 : For new product offers and launches.
- Press 6 : For information on safe disposal of your electronic and plastic waste.
- support.india@samsung.com (For Customer Care)
- servicehead.in@samsung.com (For Customer Service Query)
Important Links
Important Emails
| Sr. No. | Name | Contact No. |
|---|---|---|
| 1 | For Samsung Care Plus | support.careplus@samsung.com |
| 2 | For B2B Customers & Bulk order | sales.enquiry@samsung.com |
Branch Offices
Table Search:
| Sr. No. | State | City | Office | Address |
|---|---|---|---|---|
| North | ||||
| 1 | Delhi | Delhi | Registered Office | DLF Center, Sansad Marg, Cannought Place, New Delhi |
| 2 | Haryana | Gurgram (4) | Head Office/North RO/ Gurugram BO/Delhi BO | 20-24 Floor Two Horizon Center, DLF Phase-V, Sector-43, Gurugram, Haryana 12200 |
| 3 | Uttar Pradesh | Agra | Branch Office | 6th Floor,Ashok Cosmos Mall, 129/8, Sanjay Place, Agra 282001 |
| 4 | Uttar Pradesh | Ghaziabad | Branch Office | C-2,Mahaluxmi Mall Fourth Floor, , Raj Nagar, Ghaziabad, Uttar Pradesh – 201001 |
| 5 | Uttar Pradesh | Lucknow | Branch Office | 3rd Floor, BBD Viraj Tower Vibhuti Khand, Gomti Nagar, Lucknow – 226010 |
| 6 | Uttar Pradesh | Varanasi | Branch Office | 6th Floor, Arihanth Complex, Sigra – Varanasi – 221010 |
| 7 | Punjab | Chandigarh | Branch Office | Elante Office Block, A501-503, 5th Floor, Plot No-178-178A, Industrial Area, Phase-1,Chandigarh 160002 |
| 8 | Punjab | Ludhiana | Branch Office | Sandhu Tower, 2nd floor, B-XX-3369, Gurdev Nagar, Ferozepur Road, Ludhiana – 141001 |
| 9 | Uttarakhand | Dehradun | Branch Office | 2nd Floor, Plot No. – 74, Shriram Arcade Centre Rajpura Road, Dehradun, Uttrakhand 248001 |
| 10 | Jammu / Kashmir | Jammu | Branch Office | 2nd Floor,TRG Building, 29 GMC, Rail Head Complex, Jammu 180012 |
| 11 | Rajasthan | Jodhpur | Branch Office | 3rd Floor, Harnath Tower, PWD Road, Jodhpur – 342001 |
| 12 | Rajasthan | Jaipur | Branch Office | 2nd Floor, Sun / Moon Chambers, Plot no. – S-4, Linking Road, Gopalbari Near Ajmer Flyover, Jaipur |
| 13 | Rajasthan | Udaipur | Branch Office | Office No-204, Apex Chambers, 4C Madhuban, Udaipur – 313001 |
| East | ||||
| 14 | West Bengal | Kolkata (2) | Regional Office/ Branch Office | C/O AWFIS Space Solutions Private Limited Godrej Water Side, Tower 2 , 12th floor, Saltlake, Sector V , Kolkata – 700091 |
| 15 | West Bengal | Durgapur | Branch Office | Samsung India Electronics Pvt. Ltd., Pinnacle Infotech Building, 3rd Floor, City Centre, Durgapur 713216 |
| 16 | Odisha | Bhubaneswar | Branch Office | Odyssa Business Center, Shop No. 1 to 7, Ground Floor, Rasulgarh , NH-5, Bhubaneswar-751010 |
| 17 | Assam | Guwahati | Branch Office | Adityam Building, 5th Floor ( Above KFC ), Borthakur Mill Road, Ulubari, Guwahati – 781007 (Assam) |
| 18 | Bihar | Patna | Branch Office | 4th / 5th Floor, Vasundhara Metro Mall, East Boring Canal Road, Patna, Bihar – 800001 |
| 19 | Jharkhand | Ranchi | Branch Office | Samsung India Electronics Pvt. Ltd., Nile Complex, 4th Floor, Old HB Road, Kantatoli, Ranchi – 834001 |
| West | ||||
| 20 | Maharashtra | Mumbai (2) | Regional Office/ Branch Office | 27th Floor Oberoi Commerz ll , Internatonal Business Park , Oberoi Garden City Off Western Express Highway, Goregaon (East) Mumbai 400063 |
| 21 | Maharashtra | Kohlapur | Branch Office | Dattawad Renaissance, C.S. No.-334, E- Ward, Station Road, Shahupuri, Kolhapur 416001 |
| 22 | Maharashtra | Nagpur | Branch Office | 54/3, Artefact Tower, Block No. – 108, Chhatrapati Square, Wardha Road,Nagpur (Maharashtra)- 440015 |
| 23 | Maharashtra | Pune | Branch Office | Parakh House, 1st / 2nd Floor, CTS No. -1, Boat Club Road, Pune 411001 |
| 24 | Maharashtra | Aurangabad | Branch Office | 1st Floor,Aurangabad Business Center, Adalat Road, Opposite Dist. Court, Near man mnadir Travels, Aurangabad 431001 |
| 25 | Gujarat | Ahmedabad | Branch Office | Shapath 5, Office No 404-408, 4th Floor, S G Highway, Ahmedabad 380015 |
| 26 | Gujarat | Surat | Branch Office | 107, 1st Floor, Trinity Business Park, Madhuvan Circle, L P Savani Road, Adajan, Surat 395009 |
| 27 | Madhya Pradesh | Bhopal | Branch Office | Surya Tower, 1st Floor, Plot No E 5/7, Bittan Market, opp Habib Ganj Police Station, Bhopal 462001 |
| 28 | Madhya Pradesh | Indore | Branch Office | Office No 101, 102 / 103, Brilliant Titanium, Plot No 9, Scheme No 78, Part II, Indore-452010 |
| 29 | Chhattisgarh | Raipur | Branch Office | 1st Floor,Motimahal Palladium, V.I.P. Square, GE Road, Telibandha, Raipur (Chhattisgarh)-492001 |
| South | ||||
| 30 | Tamil Nadu | Chennai (2) | Regional Office/ Branch Office | Express Avenue Chambers, 10 Floor, Tower -2, No. 49-50L, Whites Road, Royapettah , Chennai, 600014 |
| 31 | Tamil Nadu | Madurai | Branch Office | No. – 9D,Arunachalam Towers, By-pass Road, Upstairs toAxis Bank, Madurai, Tamilnadu 625010 |
| 32 | Kerala | Cochin | Branch Office | Sales Office – Door No. 37/993E, (52/1339-C), Second Floor, Arya Bhangi Pinnacle, SA Road, Elamkulam, Cochin 682020. |
| 33 | Karnataka | Bangalore | Branch Office | No.12, SA 1, 3rd Floor, Subramanya Archade, Bannerugatta Road, Opposite to Jal Bhavab, Bangalore 560029 |
| 34 | Telangana | Hyderabad | Branch Office | 1-10-39 to 44, Gumidelli Towers, 3rd Floor, Begumpet, Hyderabad 500016 |
| 35 | Andhra Pradesh | Vijayawada | Branch Office | Samsung India Electronics Pvt. Ltd., D.No. 73-1-10/1,73-1-13,3rd Floor, M.G.Road, Opposite Durga Mahal Theatre, Patamata, Vijayawada -520010 |
Store Locator
Table Search:
| Sr. No. | Name | Contact No. | Address | |
|---|---|---|---|---|
| 1 | Connaught Place DELD010644 | 9810027815 | connaughtplace.bmc@parama.co.in | N45, Pratap Building N Block Opposite Statesman House Connaught Circus New Delhi 110001 |
| 2 | Siyaram Brothers – Connaught Place DELD10100 | 011-23321066 | samsung@siyarambros.net | N 22 Outer Circle Connaught Place New Delhi Delhi 110001 |
| 3 | Walk N Talk – Yamuna Vihar DELD005345 | 9811191496 | smartcafewalkntalk@gmail.com | No C3/338 Block C, Gokalpuri Near Bhagat Ji Sweets Yamuna Vihar New Delhi 110053 |
| 4 | Phonestore – Darya Ganj DELD13348 | 9810050365 | phonestore.agarwal@gmail.com | No 4935/3, Hotel Flora Building Dayanand Road Darya Ganj New Delhi 110002 |
| 5 | Hotline Communication – Karol Bagh | 9811644448 | hotlinecommunications@yahoo.com | No 6/65, WEA Gurudwara Road Opposite SBI Karolbagh New Delhi Delhi 110005 |
| 6 | Winspir Communications – Old Rajender Nagar | 011-45656115 | sam.cafe88@gmail.com | No 6/84 Shankar Road Old Rajender Nagar New Delhi 110060, |
| 7 | Yours Communications – Geeta Colony | 9899488588 | yourscommunication@gmail.com | No 6/146 Near Ram Leela Ground Geeta Colony New Delhi 110031 |
| 8 | SV Retail – Kamla Nagar DELD009517 | 9319131700 | info@ysrpl.com | No E12 Opposite Bikanerwala Kamla Nagar New Delhi 110007 |
| 9 | Agmatel India Pvt Ltd – Laxmi Nagar DELD8633 | 9818921227 | samsungvm@agmatel.com | No B 33 Vikas Marg Opposite Metro Pillar 44 Laxmi Nagar New Delhi 110092 |
| 10 | Amazon Shopee – Lodhi Road DELD10115 | 011-24620220 | amazonshoppe73@gmail.com | No 73 Khanna Market Lodhi Road New Delhi 110003 |
| 11 | R V Enterprises – Patel Nagar DELD10395 | 9818404241 | rventerprises1969@gmail.com | Cottage No 18 Opposite D Block Patel Nagar New Delhi 110008 |
| 12 | South Port Retail – Shakarpur DELD15528 | 011-47566677 | southportretail@gmail.com | No 23 Veer Savarkar Blk, Vikas Marg Near Nirman Vihar Metro Station Shakarpur New Delhi, 110092 |
| 13 | Razzle Dazzle Electronic DELB008449 | 9818204949 | kamalsrazzledazzle@yahoo.com | No F3/28 Near Krishna Chowk Krishna Nagar New Delhi 110051 |
| 14 | Agmatel India – V3S Mall DELD13586 | 9871426711 | samsungv3s@gmail.com | No G/119, V3S Mall Vikas Marg Laxmi Nagar New Delhi 110092 |
| 15 | Electronics Vilaa DELB008438 | 9999227973 | electronicsvilla@hotmail.com | No B5/A Main Road Opposite Metro Pillar No P123 Kanti Nagar Extension New Delhi 110051 |
| 16 | Vinayak Communications – GTB Nagar | 8447520005 | vinayakcomm22@gmail.com | Shop No 15 Kingsway Camp, Hudson Lane GTB Nagar New Delhi 110009 |
| 17 | Mohanji Electronics DELB008444 | 9810300138 | mohanjielectronics@gmail.com | No F49A Main Road Near F Block Bus Stand Jagat Puri New Delhi 110051 |
| 18 | Sahil Electronics DELB008447 | 9891046465 | amitsinghal18@yahoo.com | Shop No 69 Main Market Near Sarojini Nagar Metro Station Sarojini Nagar New Delhi 110023 |
| 19 | Agmatel India Pvt Ltd Preet Vihar – Preet Vihar | 9205594801 | samsungpv@agmatel.com | No F/22 Vikas Marg Near Preet Vihar Metro Station Preet Vihar New Delhi 110092 |
| 20 | Bharat Enterprises – Mayur Vihar DELD012881 | 9312362810 | samsungcafemv1@gmail.com | Shop No L1 L2, A1 Phase 1, Acharya Niketan Near Shitla Mata Mandir Mayur Vihar New Delhi 110091 |
| 21 | Karwa Retail Pvt Ltd – Ashok Vihar | 9910694010 | samsung.ashokvihar@gmail.com | Shop No 4, Deep Complex Phase 1 Ashok Vihar New Delhi 110052 |
| 22 | Razzle Dazzle DELB009858 | 9716299156 | samsungplazashahdara@gmail.com | No 1551/1 Rohtash Nagar West, Babarpur Rd Near Hira Sweets Shahdara New Delhi 110032 |
| 23 | Satguru Teleworld – Shahdara DELD10350 | 011-22327777 | satguruteleworld@gmail.com | No 1/6960B East Rohtash Nagar Near Sagar Selection Shahdara New Delhi 110032 |
| 24 | Star Mobitel Ltd – South Extension | 9650828282 | samsung@starmobitel.net | No E/32 Part 2 South Extension New Delhi 110049 |
| 25 | Aarco One DELB008443 | 9999219900, 8700904068 | sales@aarco.in | No I3 Part 2 Opposite Aggarwal Sweet Shop Lajpat Nagar New Delhi 110024 |
| 26 | Aidhi Projects pvt ltd L.N – Lajpat Nagar | 011-40224360 | samsunglajpatnagar@gmail.com | No K 14B Lajpat Nagar New Delhi 110024 |
| 27 | Mtk Electronics DELB008454 | 9873237349, 8882826925 | mtkelectronic@gmail.com | No C495 Chajjupur Colony, 100 Feet Road Near Tanishq Showroom Shahdara New Delhi 110032 |
| 28 | Aidhi Projects Pvt Ltd – Naraina Ind Area | 011-43062309 | samsungstore.naraina@gmail.com | No C 126 Phase 1, Naraina Main Rd Naraina Ind Area New Delhi 110028 |
| 29 | Smart Talk – Shahdara DELD011395 | 9193605012 | smarttalk1960@gmail.com | Shop No 3, No 55A, Ground Floor PN B1 B2, Durgapuri Chowk Near Laxmi Dairy Shahdara New Delhi 110093 |
| 30 | Prakash Trading Company – Yusuf Sarai Market | 011-41044696 | ptcsamsungsmartcafe@gmail.com | No 13/3/4 Yusuf Sarai Market New Delhi 110016 |
| 31 | Mg Ezone-Yusuf Sarai DELR6900645 | 9212314001, 9212314002, 9810004005 | mgezone@yahoo.com | No 6, DAV School Building Near Green Park Metro Station Gate No 2 Yusuf Sarai New Delhi 110016 |
| 32 | Aidhi Projects Private Limited – Rajouri Garden | 011-45594381 | samsungstore.rajouri@gmail.com | No A2/40 Main Market Chowk Rajouri Garden New Delhi 110027 |
| 33 | Vinayak Communication – Adarsh Nagar DELD013735 | 011-41635544 | vinayakcomm24@gmail.com | Majlis Park Adarsh Nagar Next to Pundir Restaurant New Delhi Delhi 110033, New Delhi, 110033 |
| 34 | Ai World – Bhajanpura DELD013808 | 7053333303 | samsungaiworldindia@gmail.com | Wazirabad Road Bhajanpura Near Bhajanpura Metro Pillar No P97 New Delhi Delhi 110053, New Delhi, 110053 |
| 35 | Eastern Logica Infoway Ltd – Ganeshpura | 8178565651 | cafelogicatrinagar@gmail.com | Shop No B156 Tri Nagar Near Tota Ram Market Ganeshpura New Delhi Delhi 110035, New Delhi, 110035 |
For Complaint
Level 1
- For any query/complaint, you can Call/WhatsApp at 180057267864 or you can also fill this Form for products ordered from samsung online store .
- Your query will be resolved within 48 hours .
Level 2
- If your query is not resolved by the above level, then you may approach to the grievance officer by mailing at grievance.estore@samsung.com .
- If the unsolved query is related to the product service or warranty then contact to the tecnical support team at Samsung Support .
Return/Refund/Cancellation And Warranty
- For any query regarding to the product you can call 1800407267864 or email at servicehead.in@samsung.com .
- For cancellation, you have to make a cancellation request within 2 hours after placing an order.
- For you recived any damage/mismatch product, then you can make a request within 2 days from the date of delivery.
- Refund will be initiated within 7-10 working days in the original payment method.
- Warranty period is 12 months for Handset, Wearable Models, LED/LCD/PDP/CTV, Home Entertainment System, Washing Machine, Refrigerator etc
- For more information related to Return/ Refund/ Cancellation And Warranty .
Global Contact Details
| Sr. No. | Name | Contact No. | Timing |
|---|---|---|---|
| 1 | Bangladesh Phone Support | +880 9612300300 +880 8000300300 | Sat-Thurs, 8am-8pm |
| 2 | Sri Lanka Phone Support | +94 11 7267864 | 8:30am-8:30pm (All 7 days) |
| 3 | Nepal Phone Support | +977 16600172667 (For NTC customers only) +977 9801572667 | 8am-8pm (All 7 days) |
Offices Address
| Sr. No. | Office | Address (Samsung India Electronics Pvt. Ltd.) |
|---|---|---|
| 1 | Registered Office | 6th Floor, DLF Centre, Sansad Marg, New Delhi-110001 |
| 2 | Headquarters | 20-24 Floor Two Horizon Center, DLF Phase-V, Sector-43, Gurugram, Haryana 122002 |